Frequently Asked Questions

What poker rooms are supported?

What do I have to do to configure the software?

I installed Poker-Spy but I am not getting any information when I am playing

Automatic Calculator is not picking up the cards New!

What are Poker-Spy Alerts?

Are reports included?

Does Poker-Spy provide player statistics?

Is tournament play supported?

Does Poker-Spy work at "play money" tables?

Poker-Spy gives me a lot of useful information - how can I best use it?

Is this cheating?

Does Poker-Spy send hand information over the internet?

TruePoker, Score Poker and ProCappers Configuration Steps

What poker rooms are supported?

Our developers are currently adding support for additional sites!

Poker Room		Calculator	Mucked Hands	Real Money			Play Money
				Ring	S&G	Tournament	Ring	Sit & Go	Tournament
	Absolute Poker	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
	Party Poker	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
	Full Tilt Poker	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
	PokerStars	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
	TruePoker	Yes*	No	Yes	Yes	Yes	Yes	Yes	Yes

Get the complete list HERE

* Manual Calculator only

Note 1: PokerStars users - You must be running the poker room software from PokerStars.com not PokerStars.net. They are identical with the exception that PokerStars.com has both play and real money games.

Note 2: Full Tilt Poker users - You must be running the poker room software from FullTiltPoker.com not FullTiltPoker.net. They are identical with the exception that FullTiltPoker.com has both play and real money games.

What do I have to do to configure the software?

3 Easy Steps:

1. Configure your online poker room software to log the hand history to your hard drive and play one hand at that poker room. Make sure the files are logged in English if your poker rooms supports logging in multiple languages.

2. Start Poker-Spy. It will detect what poker rooms have been installed on your computer and prompt you for the one you want to use.

3. Start playing poker!

Poker-Spy will begin monitoring the action as soon as you sit down at a table. Once Poker-Spy detects a completed hand (from the deal to the showdown), it will display the relevant information for each player in the hand.

I installed Poker-Spy but I am not getting any information when I am playing

The Game Tracker window does not come up:

• Did you start Poker-Spy? (OK - We had to ask!). If not, you can do so by clicking Start | All Programs | Poker-Spy | Poker-Spy

• Are you playing Texas Hold'em? Poker-Spy does not support other forms of poker such as 7 card stud and Omaha.

• Is logging configured correctly for your poker room client? Follow the step by step instructions in the Poker-Spy: Poker Room Selection dialog to verify your settings.
  You can also verify your settings from Poker-Spy by selecting View | System Information from the Poker-Spy Console window. Make sure the Logging Folder path is the same as the path configured in the poker room client.
  Note to TruePoker, Score Poker and ProCappers players: Verify the log path in both the poker room Lobby window and the Table windows to ensure they are the same. Refer to the Configuration Steps.

• Did you turn on logging? For some poker rooms, like TruePoker, Score Poker and ProCappers, you must click the Log Play checkbox in the Logs window every time you sit down at a new table.

• Is the poker room logging the current game to disk? Some poker rooms do not log all games to disk. For example, Party Poker does not log WSOP tournaments. Check your poker room hand history folder to see if your table is being logged.

The Game Tracker window comes up but I do not get any detailed information on each hand:

• Did you enter or select your Nickname correctly? If you do not enter your Nickname exactly like it is displayed at the poker table, Poker-Spy will not know who you are.

• Are you playing any hands? Poker-Spy provides detailed hand information only for hands in which you are dealt cards.

• Did you select the correct game type? When you start Poker-Spy make sure you select the game type you are playing (play or real money).
  
  Note for PokerStars play money tournaments and Sit&Go’s:

  PokerStars does not provide enough information to determine if a Tournament or Sit & Go is real or play money. Poker-Spy therefore treats all tournaments and Sit&Go’s at PokerStars (Real and Play money) as real money games.

  To get around this problem when playing at play money tournaments and Sit&Go’s, select Real Money from the Poker-Spy Poker Room Selection window when playing in these types of games.

Automatic Calculator is not picking up the cards

In order for the Poker-Spy Calculator to pick up the cards the poker room table window needs to be at the default size.

Note: If the Automatic Calculator window is not appearing, click the Calculator icon in the Game Tracker window to reopen the automatic calculator.

Setting the Poker Room window back to the Default Size:

• Full Tilt Poker - Click Layout then Back to Default Size in the top right corner of the Full Tilt Poker table window.

• Absolute Poker - Click the D button below the Options chip tray in the Classic View.
  Note: The Poker-Spy Calculator only supports the Absolute Poker Classic View.

• PokerStars - Click on the Windows icon on the Dealer Chip Rack and select Reset to Default Size

• Party Poker

  To ensure the Party Poker table is set to the default size please follow these steps:

  1. Close the Party Poker table window (if one is opened).

  2. From the Party Poker Lobby, select Preferences (This menu item is located in the vertical menu on the left side of the Lobby).

  3. Select the General tab.

  4. In the General Options section make sure the option Open tables in large sizes is NOT selected.

  5. Click Save.

  Also, the Poker-Spy Calculator only supports the Classic table theme at Party Poker.

  Please follow these steps to change the table theme:

  1. From the Party Poker Lobby, select Preferences (This menu item is located in the vertical menu on the left side of the Lobby).

  2. Select the Themes tab then select Switch Table just below the tab names.

  3. Make sure the PartyPoker classic radio button is selected.

  4. Click Save.

What are Poker-Spy Alerts?

Poker-Spy Alerts notify you of possible playing errors by your opponents. These alerts are based on the number of hands played by your opponents, preflop raising pattern and hands played out of position.

See Poker-Spy Alert Window for more information.

Are reports included?

Yes. You can review hands played in previous sessions and compare your statistical performance against all the players you have played against.

See Reports for more information.

Does Poker-Spy provide player statistics?

Yes. You can view player statistics and compare your statistical performance against all the players you have played against.

See Reports for more information.

Is tournament play supported?

Yes. Tournament, Sit & Go and No Limit play are supported.

During these types of games, Poker-Spy will provide you with the information you need to play poker competitively. Poker-Spy will provide a history of the most recent hands played as well as allow you to graph the performance of each player. Poker-Spy will not classify the players as Loose/Tight and Passive/Aggressive.

Note for PokerStars play money tournaments and Sit&Go’s:

Does Poker-Spy work at "play money" tables?

Yes.

This functionality is only available if the poker room logs "play money" hands.

Poker-Spy gives me a lot of useful information - how can I best use it?

Review 'Getting the most out of...' in the different screenshot sections on this site.

There are several books available on poker strategy. We recommend the following three by David Sklansky.

• Hold'em Poker for advanced players

• The Theory of Poker

• Small Stakes Hold'em

Is this cheating?

Poker-Spy™ performs its analysis using the same information you receive while sitting at the poker table. Poker-Spy does this by reading the log files supplied by the online poker rooms themselves. The major difference is that Poker-Spy actually remembers the action and automatically recalls it for you.

Top professionals have amazing card memory - so can you.

Does Poker-Spy send hand information over the internet?

Poker-Spy does not send any information about your or your opponents hands over the internet. For full details check our Privacy Statement.

TruePoker, Score Poker and ProCappers Configuration Steps

If you are having difficulty getting Poker-Spy to work with TruePoker, Score Poker or ProCappers, please review and follow these Configuration Steps.

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